Travelling for people with disability can be challenging. And while the NDIS encourages independence and choice and control, sometimes we just need a little help. That’s where organisations like Travellers Aid come in. But who are Travellers Aid and what sort of services do they offer? Read on to learn more.

Who are Travellers Aid?

Travellers Aid has a long history. In fact, the earliest iteration of the service launched in 1916. But it looked very different back then.

Originally called the Travellers Aid Society of Victoria, the organisation was formed during a time of great social change. Their mission at the time was to offer ‘support and protection to women and girls in Melbourne’.

However, over the decades, they expanded their remit to include migrants, international students and by the 1970s they were offering their services to men. It wasn’t until 1989 that the organisation began to offer disability specific services.

Meanwhile, today they provide a range of services for travellers. From a free buggy service to companion services for those that need just a little extra help travelling around Melbourne and the surrounding areas. They also offer luggage storage and crisis supports.

How can they help you?

But how do the assist people with disability? Travellers Aid offer a range of disability specific services that can help make your travel experience a little smoother.

For example, Travellers Aid Client Support Officers can help with:

  • Mealtime support
  • Personal care
  • Communication assistance for people with speech impairments or who require assistance when filling out forms
  • Fully accessible bathroom facilities with ceiling hoist and adult change table. For hygiene purposes, they request that clients bring their own sling
  • Wheelchair and scooter recharging facilities
  • Accessible public internet computers
How can you contact them?

Flinders Street Station

  • Opening hours:8:00am to 8:00pm, 7 days a week
  • Phone: (03) 9068 8187
  • Email: [email protected]

Southern Cross Station

  • Opening hours: 11:00am to 5:00pm, Monday to Friday and 11:00am to 4:00pm Saturdays and Sundays
  • Phone: (03) 9670 2072
  • Email: [email protected]

Do you know of a service that offers travel assistance to people with disability? Or maybe you have your own story of successful and rewarding travel? We’d love to hear from you! Get in touch at [email protected]

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